Refund and Cancellation Policy

Last updated: 18 June 2026

1. Scope

This policy applies to all paid subscriptions to MunshAI, operated by Trenx Digital.

2. 14-Day Money-Back Guarantee (Beta Cohort)

If you are not satisfied with the Service, you may request a full refund of your most recent payment within 14 calendar days of that payment. To request a refund, email billing@munshai.com from the email address on your account. Refunds are processed to the original payment method within 7–10 business days.

3. Cancellation

You may cancel your subscription at any time from Settings > Billing or by emailing billing@munshai.com. Cancellation takes effect at the end of your current billing period; you retain access until that date.

4. After the 14-Day Window

After the 14-day window, payments are non-refundable except as required under the Consumer Protection Act, 2019. Pro-rata refunds for partially used billing periods are at our sole discretion and are not guaranteed.

5. Refunds for Service Disruption

If the Service is materially unavailable for more than 72 consecutive hours due to our fault, you may request a pro-rata service credit for the affected period. Beta-period disruptions are not covered.

6. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Chargebacks raised without first attempting to resolve the matter with us may result in immediate suspension of your account.

7. Taxes

GST charged on the original invoice is refunded along with the base amount. We will issue a credit note for tax purposes.

8. Contact

Billing and refund queries: billing@munshai.com

Response time: within 2 business days.